Last updated: June 2022

1. Introduction

    • IHC New Zealand Incorporated (IHC) has made a game called “Stand Tall”.
    • You are seeing this privacy policy because you want to play the Stand Tall game either on your computer or as an app on your mobile device.  Please read this privacy policy and agree to it before you play the game.
    • This privacy policy describes how IHC will handle your personal information. Personal information is information about you which could be used to identify you, such as your name, email address, and age.
    • We will protect your personal information when we collect, hold, use, and share it as part of the Stand Tall game.  We will fulfil our responsibilities under the Privacy Act 2020 if you are in New Zealand.  If you are in Australia, Europe, or California in the United States of America we will fulfil our responsibilities under the laws in those places.    
    • We also have a full privacy policy which has more detail about how we handle your personal information. You could ask your parent, guardian, or support person to read through that for you. You can access it here.

2. Collecting personal information

    • We will collect personal information about you in two different ways:
      1. When you play the Stand Tall game, you will be asked to fill out a survey at the end of the game.  That survey is optional – you do not have to fill it out. If you do fill it out, you will be giving us personal information including your name, gender, age, occupation, and learning disabilities, as well as your feedback about the game.   
      2. If you talk to us or meet with us to give us feedback about the game (for example by email, or if we have a zoom meeting). 
    • If you tell us when filling out the survey that you are under 18 years old, we will need your parent or guardian’s contact details.
    • We will also collect information that does not identify you to help improve the game.  Even though this information does not identify you, it will identify your computer or mobile device.  We do this by using analytical tools to collect information about the game/app and its performance, game/app interactions, and game play analysis.  We use Amazon Web Services and/or Firebase analytical tools which will store non-personal data on their servers.  Amazon Web Services and Firebase have their own privacy policies which you can read here (AWS) and here (Firebase).
    • You can turn off cookies by changing the settings on your browser, but that might mean that you cannot use all the features of the game.
    • We will take reasonable steps to maintain secure internet connections as part of the game and collecting your personal information, but you must also take care when sending personal information over the internet. 

3. Securely storing personal information

    • We use reasonable security safeguards to protect your personal information from being misused.  We will not share your personal information with anyone, unless we are required to by law.
    • We will mainly collect and process your personal information in New Zealand.  The survey information, which will include your personal information, will be held in cloud storage overseas. 
    • If we need to send your personal information outside of New Zealand to a third party that may use the information for its own purposes, we will make sure that we protect it as we are required to by the New Zealand Privacy Act and other privacy laws. That means we will either make sure the recipient has the privacy protections like we have in New Zealand, sign a contract with them agreeing they will protect your personal information, or ask you before we share your information. 

4. Using personal information

    • We may use your personal information:
      1. to contact you to talk about your experience with the game and/or your feedback about the game;
      2. to maintain and improve the game;
      3. to respond to you if you contact us;
      4. to carry out research and statistical analysis (in which case the information will be anonymised which means we will not use your name or any other information about you personally)
      5. if we are required to by law;
      6. for any other purpose that you agree to or as required by law.

5. Consent

    • If we want to use your personal information for any other reason, we will ask you first.

6. Sharing personal information

    1. We will not sell, lend, or trade your personal information to anyone outside IHC.
    2. Sometimes we might need to share your personal information with someone outside IHC. This will be for one of the reasons that we collected that personal information or a related reason.  That might include:
      1. Contacting you (for example sending you an email);
      2. To work with our game developers to maintain and improve the game;
      3. When you have given us permission to do so;
      4. When we reasonably believe we are required to by law; and
      5. If necessary in an emergency situation.

7. Accessing and correcting personal information

    • You can ask to see the personal information that we hold about you. To request access to your personal information, please email
    • You can also ask us to correct any personal information that we hold about you. To request a correction, please email
    • You can say no to us using your personal information, in certain conditions.  You can also ask us to transfer your personal information to another organisation, or directly to you, in certain conditions. 
    • If you contact us to access or correct your personal information, we will make sure we are talking to the right person first, to help keep personal information safe. 

8. Holding onto and deleting personal information

    • We will only hold onto your personal information for as long as we need to use it for the reasons we collected it. After that, we will delete it.  Sometimes we might delete all the details that could identify you and only keep information without any names or identifying details attached to it.  This helps us improve the game.
    • You can ask us to delete your personal information, or limit how we use it, in certain conditions. 

9. Accuracy of Personal Information

    • We will take reasonable steps to make sure that your personal information is correct, up to date, complete, relevant, and not misleading before we use or share it.

10. Reporting a ‘notifiable’ privacy breach

    • If your personal information is involved in a privacy breach which we reasonably believe has caused or is likely to cause serious harm to you, we will tell you and recommend you should do next. We will also report the privacy breach to the Office of the Privacy Commissioner in New Zealand (or the equivalent in your country).

11. Changes to this privacy policy

    • We may update or change our privacy policy at any time by providing you with at least 30 days’ notice, which will be displayed on our website along with reasons for any change. If you have any questions about our privacy policy, or any intended changes, please contact us at

12. Making a complaint

    • If you have any questions, concerns, or a complaint about this privacy policy or how we protection your personal information, please contact our privacy officer at The privacy officer will get back to you as soon as possible.
    • If you are not happy with how we respond to a complaint or how we handle your personal information, you can contact the Office of the Privacy Commissioner on 0800 803 909 or (or to the equivalent in your country).